#10393 | 2018-01-16 Warszawa, Poland

Genesys Developer - 2nd Line Support Specialist

PROJECT INFORMATION:

  • Industry: Finance / Banking.
  • Location: Warsaw.
  • Business trips: Occasional trips to Denmark.
  • Project language: English (required), Polish.
  • Remuneration: 90 - 120 PLN netto + VAT / h.
  • Project length: 12 months + extension.
  • Assignment type: B2B.

RESPONSIBILITIES:

  • Experience with configuration, development and troubleshooting solutions built on the Genesys platform. Furthermore, must be able to take responsibility for customer/end user service - leading the 2nd line of support.
  • Good knowledge of relevant tools and technology.
  • Promoting collaboration and great customer/user experiences.
  • Ability to debug complex issues.
  • Quick to learn new competencies.
  • Well understanding of the architectural set-up.
  • Be a technical sparring partner in Operations and engaging colleagues in collaboration for improvements.
  • Proactively identify risk reducing initiatives.
  • Always delivering high standard solutions.
  • Drive Genesys platform’s system lifecycle initiatives.
  • Drive collaboration and great customer/user experiences.

REQUIREMENTS:

  • 5+ years of business experience.
  • Graduate from college or university.
  • GENESYS contact centre platform, with expert level knowledge to the following components: Routing (IRD/ORS), Extensive SIP knowledge, Framework, Reporting (CCPulse, Interactive Insights), eServices, Agent Desktop, Voice Portal and IVR.
  • Workforce Management.
  • Ability to troubleshoot complex issues between components.
  • Ability to learn new components quickly.

MUST HAVE:

  • Incident/Change management,
  • Server operations experience,
  • SQL,
  • ITIL,
  • Business knowledge (General contact centres),
  • Basic Enterprise architecture.

GOOD TO HAVE:

  • Solid programming skills (preferably JavaScript and/or (C#/Java)).
  • IT solution architecture.
  • Ability to drive and plan smaller projects on their own.
  • Enterprise architecture.
  • Software engineering.
  • Agile Framework.

WE OFFER:

  • Challenging international projects in a Scandinavian business culture.
  • Long term cooperation across multiple projects and sectors.
  • Transparently built relations based on trust and fair play.
  • Benefits: Medicover card, Multisport card.
  • Relocation package/bonus and internal reference bonus.


Work location: Warszawa, Poland
Requirements: Min. 5 years of professional IT experience.
Job type: Freelance

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Renata Sadlej
Resource Consultant

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