#10474 | 2018-01-28 Kraków, Poland

Global SAP Service Delivery Manager


  • Industry: Energy Industry
  • Type of project: Designing, implementing and supporting of the SAP Security solutions.
  • Details: Create competencies and capabilities to provide an end-to-end solution support for the SAP Core Solution applications of client’s World Business Unit and to assist and monitor business processes.
  • Location: Kraków
  • Business trips: Occasionally
  • Project language: English C1
  • Start: ASAP
  • Assignment type: Permanent employment

  • Candidate will be responsible to ensure that all services are delivered according to the contractual obligations.
  • Being the first point of contact for our Local SAP Competencies for the day-to-day SAP Ticket Management.
  • Managing the critical situations (priority setting, escalation and solution tracking).
  • Planning and coordinating the SAP releases (incl. support packages & hotfixes).
  • Implementation and further development of the Release Management strategy.
  • Support the development and monitoring of existing processes, policies, methods, tools & KPI’s.
  • Monitoring and reporting of KPI’s, setting and implementing measures to improve KPI’s.
  • Constant review and optimization of current processes for availability, performance and recovery and emergency processes.
  • Managing the SAP Operations (SAP Basis Activities) with AL GIO.

  • 6 - 8 years experience in an Information Technology Management function.
  • Good knowledge of SAP applications and Middleware (SAP, Concur, Ariba, BODS, PI etc.).
  • Deep knowledge in Service Delivery and ITSM.
  • Strong communication and interpersonal skills, with the ability to relate service oriented and cooperate with others to effectively coordinate activities and accomplish goals.
  • Experience in leading and managing project team members and deliverables.


  • Interesting, challenging position in an international company.
  • Work in a multi-cultural team. Training and opportunities to develop.
  • Possibility of changing position, department, gaining new knowledge and experience.
  • Attractive compensation and benefits package.
  • Transparently built relations based on trust and fair play.
  • Benefits: Medicover card, Multisport card.

Lokalizacja: Kraków, Poland
Typ projektu: Zatrudnienie stałe

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