#10564 | 2018-02-05 Copenhagen, Denmark

IT Change Management Assistant - ITSM

We are looking for a consultant who can assist the Process Owner of Change Management by driving tasks related to these improvements:

  1. Manage requirement specifications
  2. Stakeholder management
  3. Plan and coordinate a test of changes to change management process and tools
  4. Test of changes to IT Service Management tool (mainly BMC/ Remedy and Report tools)
  5. Preparation of training material, work instructions and process documents.
  6. Conducting surveys, interviews and analysing KPI reports
  7. Create communication material and be able to hold online sessions and communicate changes.
  8. Daily support to Change Requesters and IT Change Managers

What we expect from the consultant:
  • ITIL V3 certified
  • Change Management experience and/or certification
  • Experience from working and navigating in larger corporations
  • A pragmatic personality
  • A driver and communicator
  • Some experience from Remedy Change Module and Test

Start: 19-02-2018
Duration: 10 months
Work location: Copenhagen
Requirements: Min. fem års professionel IT-erhvervserfaring.
Job type: Freelance

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