#11253 | 2018-05-21 Remote work or Kraków/Katowice, Poland

Service Integration SACM Consultant

PROJECT INFORMATION:
  • Industry: IT
  • Type of project: deployment, support
  • Location: remote work or - client's premises in Kraków/Katowice
  • Remote work: YES
  • Project language: English (C1 level)
  • Remuneration: up to 11000 gross/UOP/permament job contract/contract of employment
  • START: ASAP

PROJECT ROLE:
  • Providing service management (training, coaching and recruitment)
  • Building customer relationships (delivering above client expectations on assigned deliverables, active participation in cross-selling activities
  • Supporting the sales team (expertise in SACM area, leverage the knowledge of SACM) - identifying and implementing critical success factors in SACM process model
  • Translating customer's business requirements into IT delivery
  • Ensuring the interfaces to other ITIL processes are incorporated in the process model
  • Ensuring the services provided by multiple service towers have been integrated in SACM process model
  • Overseeing deployment of CMDB/AMDG in ITSM toolsets
  • Implementation, providing and conducting 'Early Life Support (incl. UAT. Service Integration SACM delivery)
REQUIREMENTS:
  • 2+ years hands on experience in Service Management design
  • ITIL V3 Foundation Certificate
  • Experience of designing, developing and implementing ITIL processes
  • Expertise in IT Asset Management Processes, Configuration Management Processes and CMDB architecture
  • Strong interpersonal skills and soft skills (esp. time managment)
  • Thoroughly understanding the usage of Agile Methodologies


Start: ASAP
Czas trwania: permament employment
Lokalizacja: Remote work or Kraków/Katowice
Wymagania: Przynajmniej 5 lata doświadczenia zawodowego w IT.
Typ projektu: Zatrudnienie stałe

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