#11256 | 2018-05-24 Kraków/Katowice, Poland

Service Management Consultant/Kraków,Katowice,ZDALNIE

PROJECT INFORMATION:
  • Industry: Information Technology (IT)
  • Type of project: Designing and developing IT processes. Implementing IT Service Management practices based on client’s and industry standards.
  • Location: Kraków/Katowice/Off-site
  • Business trips: Occasionally
  • Project language: English C1
  • Start: ASAP
  • Assignment type: Permanent

PROJECT ROLE:
  • Candidate will be responsible for providing service management expertise including training, mentoring & staff augmentation.
  • Building customer relationship by identifying client expectations. Proactively assist in identifying cross sales leads.
  • Building and transition Service Management and Service Integration solutions.
  • Supervising other team members on specific work or process streams including ensuring ITIL aligned processes, procedures and work instructions.
  • Assisting Delivery teams to rectify issues and improve service delivered to the customers.

REQUIREMENTS:
  • 2+ years of hands on experience in IT Service Management design, transition or operations.
  • Understanding of IT Service Management concepts (ITIL Foundation Certificate as a must).
  • Presentation skills related both to materials preparation and content delivery.
  • Expert organizational and time management skills with the ability to prioritize, self-starter able to work independently with minimum of supervision.
  • Knowledge of Service Management Tools (such as BMC Remedy, ServiceNow).
  • Demonstrates experience in communicating across all levels of an organization, at the most senior levels.

WE OFFER:
  • Challenging international projects in a Scandinavian business culture
  • Long term cooperation across multiple projects and sectors
  • Transparently built relations based on trust and fair play
  • Flexible working hours
  • Benefits: Medicover card, Multisport card.


Start: ASAP
Czas trwania: Permanent
Lokalizacja: Kraków/Katowice, Poland
Typ projektu: Zatrudnienie stałe

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