#11252 | 2018-05-22 Remote or multiple places in Poland

SRM Consultant

  • Industry: IT.
  • Location: Remote/Kraków/Katowice.
  • Project language: Polish / English (required).
  • Start: ASAP.
  • Remuneration: 6.000 – 8.000 PLN gross
  • Assignment type: UoP.

  • SRM Consultant in collaboration with clients, service architects and developers plays a key role in the implementation of Service Management practices based on Capgemini and industry standards – with strong focus on Service Request Management and Fulfillment, plus Catalogue and/or Portal.
  • Using Business Processes experience in the area of Procurement, Finance, Facility, Human Resources for designing, developing and implementing processes, conducting research and performing analysis required to build and automate SRM and Service Catalogue processes for the Clients.
  • Working with ServiceNow Developers and Client experts you may design the intranet user experience, Self-Service portal and Catalogue workflows along with supporting documents and training materials.
  • implement solutions which are most suitable for Client’s maturity, organization size and generic User Experience needs.
  • Ability to travel: ~30% travelling to EU (weekends at home), also team members can join projects in USA/ Canada/ regions outside UE.

  • 2+ years of hands on experience in Business process design and or transitions Service Catalogue/Portal relevant experience.
  • Understanding Scrum Methodology – as a must.
  • Decompose high-level information into details.
  • Use of industry recognized technologies in order to facilitate work environment.
  • Excellent command of English language.

Nice to have:
  • Any experience in with ITSM tool or Service Request Management and Fulfillment, Catalogue.

  • Possibility of full time remote work.
  • You will work in multinational, stable company for c.a. 100 Blue Chip Clients– known, global brands, supported by 6000 professionals in 30 languages.
  • You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen.
  • You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ITIL, Vmware, Citrix, Oracle Database). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
  • You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
  • You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program).
  • As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.

Lokalizacja: Remote or multiple places in Poland
Typ projektu: Praca na zlecenie

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